Customer Care

Shipping & Delivery

At this time we only ship to the United States and Canada. All orders ship via UPS.
Most orders will be shipped within 1 to 2 business days. A shipping confirmation email with a tracking number will be sent to your registered email. Upon checkout, your shipping cost will be applied. 

Returns & Replacements

Please check merchandise immediately when receiving your goods. All claims of damages/defects or returns bust be made within 10 days of the receipt of goods with prior notification by phone (213) 627-0708 or email cs@thmlclothing.com. 
In your claim made via e-mail please include the following information:

  • Company Name
  • Invoice Number
  • Style Number
  • Size, Color and Quantity
  • Reason for Return
  • Image of Damaged Unit

No returns will be accepted without proof of purchase. Any items with signs of wear, label changes, etc... will not be accepted for return or store credit. 

Prepaid return shipping labels will only be provided for defective merchandise.
For all other returns, the customer is responsible for shipping and handling fees to our Returns Department located at                                                                           

3700 S. Santa Fe Ave.
Vernon, CA 90058

Returns may also be subject to a 15% restocking if returned past the grace period of 10 days or in broken pieces.
For cancellations and/or changes to an existing order, the customer must email cs@thmlclothing.com within 48 hours after placing the order.

Ordering

Our online store is open to wholesale customers only and there is no minimum order requirement.Payment, Pricing & PromotionsWe Accept Payment via Major Credit Cards – Visa, Mastercard, American Express and Discover. Our checkout process is encrypted with a 128-bit SSL certificate.This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors. Promotions and NEW products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.

Updating Account Information

To change your account information: Login to your account, once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”.