GENERAL INQUIRIES
For all inquiries please email us at cs@thmlclothing.com. All emails will be attended to within the following business day.
Need immediate assistance? Please contact us at (213) 627-0708.
Web Department Business Hours: Monday through Friday - 8:30 am to 5:00 pm (PST)
Tradeshow Department Business Hours: Monday through Friday - 8:30 am to 5:00 pm (PST)
PAYMENT
We accept: All major Credit Card ( Visa / Master / American Express / Discover)
Please fill out and fax or email us the Credit Card Authorization Form with your purchase.
SHIPPING
At this time we only ship to the United States and Canada. All orders ship via UPS.
Most orders will be shipped within 1 to 2 business days.
A shipping confirmation email with a tracking number will be sent to your registered email. Upon checkout, your shipping cost will be applied. Please be advised that shipping delays can occur.
Shipping Options:
BACK ORDERS & FUTURE DELIVERY
Back order (currently out of stock with future delivery dates) and pre-order (future delivery) items will be shipped as they become available. All orders will be shipped as ready unless customer states to call before shipping.
If you have any questions or concerns regarding your back orders please contact the customer service team via email: cs@thmlclothing.com or phone: (2123) 627-0708.
Returns & Replacements
Please check merchandise immediately when receiving your goods.
All claims of damages/defects or returns & replacements be made within 10 days of the receipt of goods with prior notification by phone (213) 627-0708 or email cs@thmlclothing.com
In your claim made via e-mail please include the following information:
- Company Name
- Invoice Number
- Style Number
- Size, Color and Quantity
- Reason for Return
- Image of Damaged Unit
No returns will be accepted without proof of purchase. Any items with signs of wear, label changes, etc... will not be accepted for return or store credit.
Prepaid return shipping labels will only be provided for defective merchandise.
For all other returns, the customer is responsible for shipping and handling fees to our Returns Department located at
1650 W. El Segundo Blvd.
Gardena, CA 90249
Returns may also be subject to a 15% restocking fee if returned past the grace period of 10 days or in broken pieces.
For cancellations and/or changes to an existing order, the customer must call (213) 627-0708 within 1 hour after placing the order.
Updating Account Information
To change your account information: Login to your account, once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”.